FREQUENTLY ASKED QUESTIONS
PowerLife by Tony Horton
Do PowerLife supplements come with a guarantee?
We stand behind every single one of our formulated products, and we want you to feel as good about them as we do. That’s why your purchase is protected by the PowerLife “Total Satisfaction” Promise. If you’re not thrilled with your purchase for any reason, simply return it within 90 days — used or unused — and our top-notch customer service team will issue you a refund of your purchase price (minus shipping), no questions asked.
Who is Tony Horton?
Tony Horton is a legendary fitness trainer, who created the most successful home workout program in American history – P90X. He has dedicated his life to helping others reach their full potential and created PowerLife to help you get there too. Tony believes that with the right fuel and support, nothing can hold you back. Now in his 60’s, he is shattering the concept that we have to slow down with age.
Our Customer Care:
How do I contact Customer Care?
You can also call our Customer Service at Phone Number: 855-462-2496
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
For media inquiries, please email:
Mailing Address: PowerLife
4500 Park Granada Boulevard, Suite 202, Calabasas, CA 91302, USA
Supplement Ordering and Payment:
How do I place an order?
Can I make changes to my order?
Do you offer subscriptions?
Yes! You can start a new product subscription or make changes to an existing one from your My Account homepage. Click on “My Subscriptions” to add, edit or view any subscriptions. You can also log in and visit any product page to add a subscription to your cart.You can also start a new product subscription or make changes to an existing one by calling customer service at 855-462-2496 Monday-Friday from 6 am-5 pm PST or Saturday-Sunday 6 am-4 pm PST. You can also email us at [email protected] or chat with us.
How can I manage my product subscriptions?
You can manage your product subscriptions from your My Account homepage. Click on “Edit Subscriptions” to add, edit or view any subscriptions. Or log in and visit any product page to add a subscription to your cart. You can also manage your product subscription by calling customer service at 855-462-2496 Monday-Friday from 6 am-5 pm PST or Saturday-Sunday 6 am-4 pm PST. You can also email us at [email protected] or chat with us.
How can I track my order?
When you place an order, you will receive an order confirmation email with a link to view your order and track your shipment.
Plus, when you sign up for a free VIP Account, you’ll be able to see your order history, track your purchases, and even easily reorder your favorite formulas. Click here to create your VIP Account and easily track all your orders.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal.
How do I use a promo code or coupon code?
Enter your coupon code on the checkout page – as seen in the example below.
And don’t forget — when you sign up for a VIP Account, you’ll automatically unlock savings of up to 43% on your favorite formulas… just for being a member. There’s no cost to join and you’ll get exclusive deals and everyday low pricing. Click here to create your free VIP Account and start saving.
How do I get first access to your promotions and offers?
Create a FREE VIP Account to save on all products site-wide with every purchase. Click here to create a FREE account in less than 60 seconds.
Joining our Text Club also unlocks a special discount you can use on nearly EVERY purchase — plus you’ll get early access to PowerLife sales, new formulas, and free health tips. Click here to start receiving texts today.
Do you store my credit card information?
We do not store your credit card information without your consent.
Do you have first-time customer discounts?
Whether you’re a first-time customer or not, you can always save by creating a FREE VIP account. Members automatically save up to 43% off their favorite formulas. Click here to create a free account in less than 60 seconds.
What countries do you ship to?
United States, United Kingdom, Canada, Australia, Denmark, Mexico, New Zealand, Puerto Rico, Singapore, and the Virgin Islands; British. More countries are added periodically. Please check your checkout dropdown list for a complete list of countries.
Can I change or cancel my order?
Contact our customer service at 855-462-2496
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
How is my shipping cost calculated?
We calculate shipping based on the size and weight of your package. We offer FREE U.S. shipping on all orders over $50.
When will I get a shipping confirmation?
When your order is fulfilled, you will receive an email with tracking numbers. You should receive this email within a few business days of placing your order. You can also see your tracking link on your VIP Account page.
Don’t have a VIP Account yet? You can always save by creating a FREE VIP account. Members automatically save up to 43% off their favorite formulas. Click here to create a free account in less than 60 seconds.
How long does shipping take?
Domestic shipping takes on average 5-7 business days. International shipping may take longer and may vary, depending on different carriers and customs.
Where do your products ship from?
All of our orders ship from one of our two warehouses – either Chatsworth, CA or Memphis, TN.
Coupons & Promotions for Tony Horton Supplements:
What do I do if my coupon is not working?
Can I use website coupons on Amazon?
No, our coupon codes are only valid on our website at MyPowerLife.com
What is your return policy?
To protect our customers, we don’t offer returns due to hygiene issues. However, if you’re unsatisfied with the product, use our 90-day guarantee to return your products for a full refund — even if the jar is empty.
What is your exchange policy?
To protect the health of our customers from hygiene issues, we do not accept exchanges. However, we stand by the 90-day Money-Back Guarantee. If you don’t like your product, send it back. We will issue a full refund of your purchase price, even if the container is empty! Contact Customer Support for instructions at phone number 855-462-2496
Or email [email protected]
What should I do if my items arrive damaged or defective?
What should I do if I received the wrong item?
PowerLife By Tony Horton VIP Account:
What is a VIP account?
A PowerLife VIP Account is a FREE Account to help you save money and stay on top of your wellness and nutrition.
With a VIP Account, you can:
- Save up to 43% off regular prices.
- Get access to the latest PowerLife formulas & new products.
- Receive exclusive access to offers, coupons, and additional savings.
Click here to sign up for a FREE VIP Account and start saving immediately.
Do I need to set up a VIP Account to shop on the website?
How do I manage, modify, or cancel my VIP account?
Go to My Account to make changes to your VIP Account.
How do I log out of my account?
From My Account, click on your name > Log Out
My PowerLife Impact & Charity:
What charities do you support?
PowerLife™ is a proud sponsor of the non-profit organization, GO Campaign. GO Campaign supports Local Heroes in their mission to give all children the opportunity to access education, medical care, shelter, food, clean water, and a fair chance at life.
What is your mission?
Tony Horton has dedicated his life to helping others reach their full potential — in fitness, and in life. Now that he is in his 60’s, he feels better than ever, and his mission is to shatter the concept we have to slow down because of our age. That’s why he’s carefully designed formulas to boost your energy levels, support lean muscle development, and streamline your digestion. That way, nothing can hold you back from being your best self. Click here to learn more about our mission.
Quality Assurance Testing & Reviews:
Are your products approved by the FDA?
Supplements are not FDA approved, but that’s only because the FDA approval process is for products that make medical claims, while the FDA categorizes supplements as food as opposed to drugs.
How do you test your products?
We hold ourselves to the highest manufacturing standards in the supplement industry. Our products are subjected to rigorous third-party testing by independent laboratories. These tests verify our formulas contain honest and accurate ingredient claims and are free of harmful levels of biological contaminants.
Have your products been clinically studied?
Our products use clinically studied ingredients, which we verify through 3rd party testing.
How are your products formulated and manufactured?
Our products are manufactured in facilities registered with the FDA as cGMP (Current Good Manufacturing Practice), which means they proactively guarantee our products are effective, safe, and pure.
Tony Horton PowerLife Products & Ingredients:
Are your products supposed to be taken with or without food?
It depends on your product. Please refer to the individual product page or to the product label. If the product page and label do not say anything about it, you can take the product with or without the food, depending on your preference.
Are your products free from artificial colors?
Our products are completely free from any artificial colors.
What is the source of gelatin in your products?
We don’t use gelatin in our products. Our capsules are from plant cellulose.
Are your products vegan?
We do offer vegan products. Please refer to the individual product pages and product labels to confirm the ingredients of your chosen product.
How should I store your products?
We recommend that you store our products in a cool, dark, and dry area, out of reach from children and animals.
Where are your products made?
Our products are manufactured, 3rd party tested and bottled in the US.
Are your product containers recyclable? What is your packaging made from?
Yes, our glass bottles and PET plastic jars are recyclable.
Are your products safe to use during pregnancy and lactation?
Since our products were not tested on pregnant or lactating individuals, please consult with your physician.
Can these supplements be taken with prescription medication?
Please consult with your physician.
Do your products contain dairy or gluten?
Our products do not contain gluten. Some products may contain dairy. Please check the product page or product label to find the most up to date list of ingredients.
Do your products contain sugar?
We do not use sugar or artificial sweeteners. Instead we use Monk Fruit or Stevia depending on the product.
Do your products contain nuts?
All of our products are nut-free with the exception of our Foundation Phytonutrients, Peak PM Whey Protein Vanilla, and Peak Replenish Citrus. These 3 products contain coconut.
Are your products Non-GMO?
All of our products are Non-GMO.
Why is there color variation in some products?
Because we use many natural ingredients, slight color variations are normal from batch to batch. If in doubt, please send an image to our customer support team at [email protected]. Please include your order number and email used for your purchase.
Can I use your products if I'm allergic to soy?
Our products are soy-free and tested for traces of soy.
How long until I feel the results from taking your products?
Results depend on the person. We recommend that you take photos and measure yourself on day one, and every week after.
What if I take more than the recommended dose?
Please use product as directed. If you take more than the recommended dose and begin to feel unwell, or notice anything unusual we recommend that consult with your doctor immediately.
How do I find specific information about a product?
Please refer to individual product pages or labels.
About PowerLife Privacy & Security:
Are there alternative ways to order without giving credit card information online?
Yes. You can call our Customer Service line to place an order at: 855-462-2496
Hours: Mon-Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
PowerLife Nutrition & Marketing:
What kind of Emails and SMS will I receive?
Our Email and SMS subscribers receive exclusive sales and promotions, educational content, and new product releases.
Sign up to start getting emails from Tony Horton and the PowerLife Team.
How do I stop getting Email and SMS offers?
At any time, you can reply “STOP” to stop receiving SMS messages. You can click on the “Unsubscribe” link in your email to be removed from future email broadcasts.